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Shipping and Return Policy

We thank you for trusting us and choosing us, and we are pleased to provide warranty services For products that are guaranteed for a period of 24 months, according to the following conditions:

Warranty Terms

·        Warranty includes technical defects and faults only.

·        The warranty does not cover defects and errors resulting from misuse.

·        The period required for product maintenance is determined by the specialist.

·        In the event that the product must be replaced and this product is not available, the customer will be compensated with a product close to the last price at which the replaced product was sold.

Terms voiding the warranty

·        Malfunctions due to incorrect use of the product.

·        Malfunctions due to the use of external accessories that are incompatible with the product or of poor quality.

·        The device has been exposed to liquids or the effects of moisture, oxidation and heat.

·        Opening the device outside the service center, or the presence of burning traces of one of the components of the device.

·        The product barcode does not match the barcode registered with us.

Replacement and return policy

You can return the product within 5 days from the date of purchase, provided:

·        Ensure that there is a purchase invoice.

·        The delivery of the returned product to the camera box headquarters is by the customer.

·        Returning the value of the product is after making sure that the product to be returned is in the same condition as when it was purchased.

·        Fees for re-shipment or cancellation of an order for a shipment that was not received from the shipping company at the request of the customer is 70 riyals.

 You can exchange the product within 7 days from the date of purchase, provided:

·        Ensure that there is a purchase invoice.

·        The delivery of the product to be replaced to the Camera Box headquarters is by the customer.

·        Replacing the value of the product is after making sure that the product to be replaced is in the same condition as when it was purchased.

Large Printers & Album Equipment

·        Camera Box bears the door-to-door shipping of thermal equipment and large plotter printers.

·        For the maintenance or training of thermal equipment and plotter printers, the client bears all financial obligations related to the travel of specialists to the client's headquarters.